Soho Vocal Tuition – Privacy Notice
This privacy notice explains how we collect and use your personal information when you enquire about or use our services.
Contact details
Telephone: 07958 971 083
Email: bookings@sohovocaltuition.com
What information we collect, use, and why
We collect and use the following information to manage bookings, deliver lessons, and maintain client accounts:
Name and contact details
Address
Date of birth
Account and booking information
Purchase and payment history
Payment details (processed securely via third-party providers)
Website usage information (such as analytics and user interaction)
Photographs or video recordings (where sessions are recorded)
Correspondence and information relating to enquiries or complaints
We also use contact details and preferences to send occasional service updates or relevant information where appropriate.
Lawful basis
We rely on the following lawful bases:
Contract – to provide lessons, manage bookings, and process payments.
Legitimate interests – to manage enquiries, communicate with clients, and maintain the effective operation of our services.
Consent – where you have chosen to receive marketing or service updates. You can withdraw consent at any time.
Your data protection rights
You have the right to access, correct, delete or restrict the use of your personal information, and to object to how it is used. You also have the right to request transfer of your data to another organisation.
We will respond to any request within one month. To exercise your rights, please contact us using the details above.
Where we get personal information from
Directly from you
Children
Our services are primarily aimed at adults and professional singers. We may occasionally work with individuals under the age of 18, typically with the involvement of a parent or guardian.
Where personal information relates to individuals under 18, it is usually provided by a parent or guardian or with their knowledge.
How long we keep information
We retain personal information only for as long as necessary to provide our services and maintain appropriate business records.
Client account, booking and payment information may be retained for up to 6 years to meet legal, tax and accounting requirements.
Inactive client records may be retained for a reasonable period to support returning clients and administrative continuity.
Who we share information with
We do not sell or distribute your personal information.
We may share information with:
Data processors
Squarespace, Inc. — website hosting and contact form handling
Mindbody, Inc. — booking, scheduling and client management platform
Suppliers and service providers
Stripe — payment processing provider
Sharing information outside the UK
Some of our service providers process personal information outside the UK. Where this occurs, appropriate safeguards are in place.
Squarespace, Inc.
Website hosting and data storage
United States
Addendum to the EU Standard Contractual Clauses (SCCs)
Mindbody, Inc.
Booking and client management platform
United States
Addendum to the EU Standard Contractual Clauses (SCCs)
How to complain
If you have concerns about how your personal data is used, please contact us using the details above.
If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint