Can’t book a lesson? can’t create an account?

We are currently experiencing a problem with some existing students unable to access their accounts. If you are new and are stuggling to book in or create a new account, please contact us. Sorry for the inconvenience.

Browser settings

Some browser settings don’t work with our bookings system.

These are often the more high security or extreme privacy settings within Chrome, and especially Chrome’s ‘Incognito’ mode.

  • Either a blank screen appears (below #1)

  • Or you’ll (wrongly) need to create an account (below #2) without first booking a lesson

  • Sometimes a RED error message appears… (example not displayed)

Solution

1. Go to Browser settings

2. Select ‘Settings’ from the drop-down menu

3. Select ‘Privacy & Security’

4. Click on ‘Third-party cookies’

5. Either don’t use Chrome’s ‘Incognito’ mode (temporarily), or reduce your ‘Third-party cookie’ settings (temporarily).

6. Go back to our website and rebook the lesson.

Sorry for the extra steps but thanks for waiting - and for booking!